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          COVID 19 Update:

          Due to the impact of the Coronavirus outbreak in the UK, we’ve have had to make changes to our staffing arrangements.

          You can register your new claim online. For urgent new claims, for example, if you are stuck at the roadside after an incident, we recommend you contact us by phone.

          We apologise for any inconvenience and appreciate your understanding.

          Report a claim

          Starting your claim online is easy and convenient

          • Log your claim in MyAccount

            Log a claim 24 hours a day on any smartphone, tablet or laptop.

          • Full expert evaluation

            A dedicated claims handler will fully review your claim.

          • We'll be in touch

            We contact you within 24 hours to discuss what happens next.

          24hr emergency road side recovery

          Are you at the side of the road and require emergency recovery? We will be able to recover your car providing you have the relevant level of cover. Make sure you're in a safe place before you call.

          Do you have a Claims related question?

          Before you call us, take a look at our Claims FAQ's.

          Read our Claims FAQs

          Claims contact information

          Existing claim

          Speak to us on Webchat

          If chat is unavailable, you can email us

          Send an Email

          Give us a call

          Or from abroad

          Accident recovery helpline

          Give us a call

          Please call our 24 hour helpline if your vehicle needs to be recovered in the event of an accident.

          Glass repair helpline

          Make a claim

          New Windscreen Claim

          Give us a call

          Alternatively please call our 24 hour emergency glass repair helpline.

          Breakdown helpline

          Give us a call

          Please call our 24 hour helpline for Elephant Breakdown customers.

          Report a new claim

          Make a Claim

          Online Claim

          Give us a call

          Or from abroad

          A victimless crime?

          It's important you provide clear and honest information when making a claim, this will help us settle genuine claims efficiently. In 2019 we accepted 98% of our claims. Insurance fraud isn't a victimless crime and the actions of others can increase premium for all of us.

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